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Tag Archives: value

Equip, Encourage, Empower: Agents are Valuable Assets

thes3671 January 25, 2017 January 25, 2017leadership employee, value 1

Some of the most valuable assets in an organization are found in the contact center.  The agent’s depth of knowledge and breadth of training equips them to serve the needs of external and internal customers.  The agent’s role will be pivotal to organizational success when agents are both equipped and…

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