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Tag Archives: phone etiquette

Is Call Quality Slip-Slidin’ Away?

thes3671 January 25, 2017 January 25, 2017Quality contact center, phone etiquette, quality 2

Organizations wisely invest millions of dollars in their contact centers to gain efficiency and improve the customer experience.  They place their trust in the front line to represent their brand and speak on their behalf to thousands of customers and potential customers each day.  The assimilation of multi-channel communications into…

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