Several analogies can be made between healthcare and gardening.
Landscapers know that to cultivate prize-winning lawns they have to pull a few weeds along the way. Some weeds are obvious and others are disguised with blooms that add color. How bad can they be? The flowering weeds can be the most destructive when they blend in on the surface but damage the roots of the system.
In a garden, we see them, we pull them. If they keep coming back, we treat the area. We fertilize the good growth.
In healthcare weeds can choke the life out of the good growth by the time we identify them, give them due process, ask them to play nice with others or pull themselves out.
Are there weeds hiding in plain sight in your organization? How long will they grow? How many good seeds will they destroy before they get pulled? It’s time to prune and pull some weeds when caregivers (regardless of title) display…
1. Negative attitude toward work, co-workers, customers, or organization
2. Gossip with or about others, spread rumors
3. Satisfied with mediocre work performance
4. Continued deficient quality scores
5. Consistently make excuses
6. Undermine change & authority
7. Disconnected from vision and purpose
8. Bullies others
9. Establish & sustain cliques undermining inclusiveness
10. Disregard schedule
As a healthcare landscaper, the benefit of pulling weeds and fertilizing good growth is realized in improved employee engagement, elevated patient experience, a positive work environment and a manicured lawn where greener grass is cultivated and encouraged to grow. Sustained service excellence will be in full bloom.
Carol Cline is a passionate healthcare consultant who specializes in front line operations & experiences to improve employee relations, patient experience, and organizational culture – all of which were hatched from Speckled Eggs. Want to know more? Call Carol at 574-309-3653.