TO CONSOLIDATE OR NOT…THAT IS THE QUESTION.

Contact centers, switchboards, reception desks, and concierge services are often the first contact in a customer journey.  The encounter sets the foundation for the entire customer/patient experience.

Multiple areas within a single organization performing the same or similar tasks, led by separate management teams, using different processes, with variance in metric calculation and interpretation will yield inconsistent customer/patient experience outcomes.  

In just that one statement, there are four contributing factors that impact customer/patient experience and compel organizational leaders to explore consolidation of services.  
1. Multiple areas performing the same or similar tasks,
2. Separate management teams,
3. Using different processes
4. Variance in metric calculation and interpretation
The result…inconsistent outcomes….underutilized resources…overextended budgets.  
An analysis of each of these factors reveals potential risk to the organization in terms of operational efficiency, budget impact, and the disintegration of brand loyalty.   Regardless of where a customer enters an organization, the experience should be consistent and a reflection of the brand.  
Does this sound familiar? How long have your teams been doing the best they can with what they have.       It might be time to take a closer look, locate your resources, and evaluate the benefit of a single point of accountability for multiple points of entry through a consolidation of services.   It is virtually possible.

16 Comments

  1. It’s very easy to find out any matter on web as compared to books, as I found this article at this web site.

  2. Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out much. I hope to give something back and aid others like you aided me.

    • Welcome. I’m glad you stopped by and found the blog helpful. I am delighted you want to pay it forward and help others. Please visit again and I’ll keep posting.

  3. Hi there, I wish for to subscribe for this webpage to take hottest updates, thus where can i do it please help.

    • I’m checking and will get back to you. Please visit often and you can also sign up for my Newsletter that will be quarterly and that form is at the bottom of the landing page on my web site. Have a wonderful day.

  4. It’s going to be end of mine day, except before end I am reading this impressive piece of writing to improve my know-how.

  5. Have you ever considered publishing an ebook or guest authoring on other blogs? I have a blog based upon on the same ideas you discuss and would really like to have you share some stories/information. I know my subscribers would value your work. If you are even remotely interested, feel free to send me an email.

    • I’d be delighted to provide a guest blog and have sent a separate email to you with my contact information. Thank you for the opportunity to collaborate.

  6. This website truly has all the info I needed about this subject and didn’t know who to ask.

  7. Hey would you mind sharing which blog platform you’re working with?
    I’m planning to start my own blog in the near future but
    I’m having a tough time deciding between BlogEngine/Wordpress/B2evolution and Drupal.

    The reason I ask is because your design seems different then most blogs and I’m looking
    for something unique. P.S Apologies for being off-topic but
    I had to ask!

  8. Pretty! This was an extremely wonderful article. Thanks for supplying this information.

  9. If you want to grow your knowledge only keep visiting this web site and be updated with the hottest news posted here.

  10. whoah this weblog is excellent i really like reading your articles. Stay up the good work! You realize, many persons are searching round for this information, you could help them greatly.

  11. It is appropriate time to make some plans for the future and it’s time to be happy. I have read this put up and if I may just I desire to counsel you few attention-grabbing issues or advice. Maybe you can write next articles regarding this article. I want to learn more things approximately it!

  12. Your comment is awaiting moderation.

    Appreciate it, Plenty of stuff!

    viagra and celias edinburgh tid viagra search charles linskaill
    viagra 100mg
    viagra alcahol – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  13. Your comment is awaiting moderation.

    Amazing all kinds of helpful material!

    ja rule viagra viagra review
    viagra without a doctor prescription
    viagra without prescription in vietnam – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  14. Your comment is awaiting moderation.

    You definitely made your point!

    viagra beneficial side effects id 1319 viagra
    viagra without a doctors prescription
    can you take viagra and levitra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  15. Your comment is awaiting moderation.

    Fine posts. Regards.

    how long do viagra last can heart patients use viagra
    buy viagra
    tadalafil generic equivalent of viagra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  16. Your comment is awaiting moderation.

    Many thanks! A lot of content!

    what happens when girls take viagra viagra results pics
    viagra 100mg
    how to make liquid viagra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  17. Your comment is awaiting moderation.

    Appreciate it, Quite a lot of forum posts!

    the female viagra hits the nhs viagra funny commercial
    cheap viagra
    viagra spot – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  18. Your comment is awaiting moderation.

    Helpful forum posts. Kudos!

    investors beware con herbal viagra red viagra video
    generic viagra online
    find search viagra edinburgh pages online – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  19. Your comment is awaiting moderation.

    You made your point.

    porn grandad viagra levitra cialis viagra sample pack
    viagra without a doctors prescription
    viagra worldcanada – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  20. Your comment is awaiting moderation.

    Beneficial facts. Thank you.

    how to buy viagra on-line viagra rezeptfrei kaufen
    generic viagra online
    professional viagra cheap – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  21. Your comment is awaiting moderation.

    Nicely put, Thanks.

    viagra hemmoroids discount viagra united kingdom
    generic viagra online
    viagra solubility – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  22. Your comment is awaiting moderation.

    This is nicely put. !

    viagra bob is happy commercial can viagra causes legs to ache
    generic viagra online
    difference levitra viagra – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  23. Your comment is awaiting moderation.

    Nicely put, Thanks a lot.

    overdose viagra combien de temps pour viagra
    buy viagra
    buy viagra london – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  24. Your comment is awaiting moderation.

    Fantastic tips. Thank you.

    buy viagra on line online sales viagra
    viagra for sale uk
    viagra online ticino – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  25. Your comment is awaiting moderation.
  26. Your comment is awaiting moderation.

    Well spoken of course. .

    ultram viagra renova nexium computer sending out emails viagra
    buy viagra online
    viagra and diovan – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  27. Your comment is awaiting moderation.

    Cheers. A lot of forum posts.

    viagra switzerland what does viagra cost at walgreens
    viagra for sale uk
    viagra comments – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  28. Your comment is awaiting moderation.
  29. Your comment is awaiting moderation.

    Really a lot of great data!

    viagra into singapore cialis dysfunction erectile levitra viagra
    generic viagra 100mg
    viagra purchase by phone – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  30. Your comment is awaiting moderation.

    Kudos. Good information.

    lifestyles viagra new viagra pill
    viagra for sale uk
    viagra fertility – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  31. Your comment is awaiting moderation.

    You’ve made your point extremely clearly..

    side efects of viagra cheap viagra search generic
    generic viagra 100mg
    buy viagra sydney – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  32. Your comment is awaiting moderation.

    This is nicely put! .

    board casino message post viagra compare viagra to cialis and levitra
    viagra for women
    viagra young people – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  33. Your comment is awaiting moderation.

    Thank you, I enjoy it!

    acupunture fue las viagra charles agujas viagra lawsuits that have been setteled
    viagra pills
    buying online viagra – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  34. Your comment is awaiting moderation.

    Thanks, I value this!

    free sample of viagra pill viagra powerpoint presentation
    viagra for women
    get viagra online with paypal – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  35. Your comment is awaiting moderation.

    Awesome data. Many thanks.

    viagra in britain women viagra arousal
    viagra for women
    viagra gozo – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  36. Your comment is awaiting moderation.

    Kudos. Ample forum posts!

    viagra frequency viagra party pics
    buy viagra online
    viagra suppliers – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  37. Your comment is awaiting moderation.

    Fine postings. Many thanks!

    mode d’emploi viagra can you take viagra every day
    viagra without a doctor prescription
    viagra ireviews – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  38. Your comment is awaiting moderation.

    Nicely put. Regards.

    whats the active ingrediant for viagra articles of counterfeit viagra
    generic viagra
    viagra ukraine pop music group – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  39. Your comment is awaiting moderation.

    You’ve made your position extremely well.!

    target google viagra order cheap viagra female
    viagra without a doctor prescription
    buy generic viagra si br – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  40. Your comment is awaiting moderation.

    Kudos, Ample posts.

    cheapest viagra in the world subaction showcomments viagra smyle older
    buy viagra online
    viagra women – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  41. Your comment is awaiting moderation.

    This is nicely put. !

    stop span viagra watermellon like viagra
    buy generic viagra
    viagra nitrates – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  42. Your comment is awaiting moderation.

    Terrific write ups, Appreciate it!

    lowest price viagra wal mart viagra from mexico
    generic viagra online
    how much is a viagra overdose – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  43. Your comment is awaiting moderation.

    Nicely spoken genuinely. .

    viagra cialis levitra in lima peru viva viagra commercials
    viagra online
    find viagra free sites computer search – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  44. Your comment is awaiting moderation.

    Factor well applied!!

    viagra value card recreational viagra use
    buy viagra online
    private uk viagra prescription – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  45. Your comment is awaiting moderation.

    Point nicely taken!!

    videos viagra viagra procedure use
    cheap viagra
    medicare pays for viagra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  46. Your comment is awaiting moderation.

    Superb postings. Many thanks.

    photo effective viagra viagra cialis compare
    viagra online
    achat viagra france – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  47. Your comment is awaiting moderation.

    You expressed this exceptionally well.

    site viagra not working viagra
    generic viagra 100mg
    viagra and heart disese – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  48. Your comment is awaiting moderation.

    Many thanks! An abundance of data.

    con net q viagra patent expiration viagra
    viagra pills
    discount viagra 10 pack generic – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  49. Your comment is awaiting moderation.

    With thanks, I enjoy it.

    buy viagra cheap generic have you ever used viagra
    buy generic viagra
    viagra like strips – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  50. Your comment is awaiting moderation.

    Regards! Plenty of material.

    what is better viagra or cialis pfizer viagra fda approval 2009
    viagra generic
    how viagra long does it work – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  51. Your comment is awaiting moderation.

    Very well expressed really! !

    wendi virtual viagra long term side affects of viagra
    buy generic viagra
    viagra in iraq – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  52. Your comment is awaiting moderation.

    Superb content. Many thanks.

    compare cialis and viagra viagra discount coupons
    cheap viagra
    viagra 100mg price – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  53. Your comment is awaiting moderation.

    You said this exceptionally well!

    chanson viagra viagra scams
    viagra without a doctor prescription
    mccain response to viagra healthcare – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  54. Your comment is awaiting moderation.

    Thanks a lot! A good amount of write ups.

    mailorder viagra viagra photophobia
    generic viagra online
    rodger clements viagra – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  55. Your comment is awaiting moderation.

    This is nicely expressed! .

    viagra for sale lancashire viagra and also order viagra online
    generic viagra 100mg
    folgers coffee laced with viagra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  56. Your comment is awaiting moderation.

    Many thanks! I appreciate it!

    sub for viagra lowest price viagra 10 pills
    viagra without a doctor prescription
    buy viagra online in uk – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  57. Your comment is awaiting moderation.

    With thanks! Wonderful information.

    herbal uk viagra young men taking viagra
    viagra online
    free viagra on line – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

  58. Your comment is awaiting moderation.

    With thanks. Terrific information!

    what to know about viagra jelly viagra risk factors
    buy generic viagra
    cialis beter dan viagra – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  59. Your comment is awaiting moderation.

    Factor well utilized..

    rlc nevada viagra nitrates and viagra
    generic viagra 100mg
    multiple orgasms viagra – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  60. Your comment is awaiting moderation.

    You have made your stand extremely effectively!.

    discount viagra europe adverse side effects of viagra
    buy generic viagra
    where to find viagra in bangladesh – https://genericviagramsl.com

    GeraldFek
    Dwaynecer
    Kevinwed

  61. Your comment is awaiting moderation.

    Fine data. Appreciate it.

    viagra logo viagra and xannax any dangers
    viagra 100mg
    viagra alternive – https://genericviagrantx.com

    GeraldFek
    Dwaynecer
    Kevinwed

  62. Your comment is awaiting moderation.

    Good write ups. Appreciate it!

    viagra falls play buy generic online viagra
    cheap viagra
    viagra de ke esta hecho – https://genericviagrarcp.com

    GeraldFek
    Dwaynecer
    Kevinwed

Leave a Reply

Your email address will not be published. Required fields are marked *