TO CONSOLIDATE OR NOT…THAT IS THE QUESTION.

Contact centers, switchboards, reception desks, and concierge services are often the first contact in a customer journey.  The encounter sets the foundation for the entire customer/patient experience.

Multiple areas within a single organization performing the same or similar tasks, led by separate management teams, using different processes, with variance in metric calculation and interpretation will yield inconsistent customer/patient experience outcomes.  

In just that one statement, there are four contributing factors that impact customer/patient experience and compel organizational leaders to explore consolidation of services.  
1. Multiple areas performing the same or similar tasks,
2. Separate management teams,
3. Using different processes
4. Variance in metric calculation and interpretation
The result…inconsistent outcomes….underutilized resources…overextended budgets.  
An analysis of each of these factors reveals potential risk to the organization in terms of operational efficiency, budget impact, and the disintegration of brand loyalty.   Regardless of where a customer enters an organization, the experience should be consistent and a reflection of the brand.  
Does this sound familiar? How long have your teams been doing the best they can with what they have.       It might be time to take a closer look, locate your resources, and evaluate the benefit of a single point of accountability for multiple points of entry through a consolidation of services.   It is virtually possible.

16 Comments

  1. It’s very easy to find out any matter on web as compared to books, as I found this article at this web site.

  2. Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out much. I hope to give something back and aid others like you aided me.

    • Welcome. I’m glad you stopped by and found the blog helpful. I am delighted you want to pay it forward and help others. Please visit again and I’ll keep posting.

  3. Hi there, I wish for to subscribe for this webpage to take hottest updates, thus where can i do it please help.

    • I’m checking and will get back to you. Please visit often and you can also sign up for my Newsletter that will be quarterly and that form is at the bottom of the landing page on my web site. Have a wonderful day.

  4. It’s going to be end of mine day, except before end I am reading this impressive piece of writing to improve my know-how.

  5. Have you ever considered publishing an ebook or guest authoring on other blogs? I have a blog based upon on the same ideas you discuss and would really like to have you share some stories/information. I know my subscribers would value your work. If you are even remotely interested, feel free to send me an email.

    • I’d be delighted to provide a guest blog and have sent a separate email to you with my contact information. Thank you for the opportunity to collaborate.

  6. This website truly has all the info I needed about this subject and didn’t know who to ask.

  7. Hey would you mind sharing which blog platform you’re working with?
    I’m planning to start my own blog in the near future but
    I’m having a tough time deciding between BlogEngine/Wordpress/B2evolution and Drupal.

    The reason I ask is because your design seems different then most blogs and I’m looking
    for something unique. P.S Apologies for being off-topic but
    I had to ask!

  8. Pretty! This was an extremely wonderful article. Thanks for supplying this information.

  9. If you want to grow your knowledge only keep visiting this web site and be updated with the hottest news posted here.

  10. whoah this weblog is excellent i really like reading your articles. Stay up the good work! You realize, many persons are searching round for this information, you could help them greatly.

  11. It is appropriate time to make some plans for the future and it’s time to be happy. I have read this put up and if I may just I desire to counsel you few attention-grabbing issues or advice. Maybe you can write next articles regarding this article. I want to learn more things approximately it!

  12. Your comment is awaiting moderation.

    Awesome content, Appreciate it.

    buy viagra from india viagra serendipity inventor conference
    buy generic viagra
    keyword viagra prescription – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  13. Your comment is awaiting moderation.

    Cheers, Numerous info!

    viagra ads viagra sterioids
    viagra without a doctor prescription
    kamagra viagra silden – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  14. Your comment is awaiting moderation.

    Amazing quite a lot of beneficial info.

    does viagra help with jet lag next day online viagra
    cheap viagra
    which works better cialis or viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  15. Your comment is awaiting moderation.

    Effectively voiced without a doubt! .

    buy viagra from canada or mexico free viagra 2007 jelsoft enterprises ltd
    viagra generic
    best buy deal online viagra viagra – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  16. Your comment is awaiting moderation.

    Thanks a lot. Very good information!

    drug interactions flomax viagra teen viagra useage
    viagra for sale uk
    cheap authentic viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  17. Your comment is awaiting moderation.

    You actually said that superbly.

    novocaine interaction with viagra edinburgh search find results viagra
    viagra for sale uk
    viagra us forums – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  18. Your comment is awaiting moderation.

    Awesome forum posts, Cheers.

    find search viagra free sites computer viagra alternative natural suplements
    generic viagra 100mg
    roy d mercer and viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  19. Your comment is awaiting moderation.

    You actually explained that exceptionally well.

    viagra fideo generic viagra online uk
    viagra generic
    pfizer viagra dosage 100 mg – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  20. Your comment is awaiting moderation.

    Thank you. Wonderful stuff.

    oral jelly viagra g postmessage viagra guest post
    generic viagra 100mg
    brand name viagra by mail – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  21. Your comment is awaiting moderation.

    Seriously lots of very good facts!

    buy lady uk viagra subaction showcomments viagra start from older
    buy generic viagra
    ebay viagra spiro c – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  22. Your comment is awaiting moderation.

    Excellent tips. Many thanks.

    interferes with viagra jalepeno and viagra
    generic viagra online
    viagra prescription order – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  23. Your comment is awaiting moderation.

    Cheers. Numerous tips.

    take viagra with food brand drug generic name viagra
    viagra without a doctors prescription
    viagra online federal express overnight shipping – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  24. Your comment is awaiting moderation.

    Kudos. A lot of info.

    viagra and sinusitis canadian pharmacies for viagra
    cheap viagra
    viagra animate – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  25. Your comment is awaiting moderation.

    Nicely voiced certainly! !

    how fast does viagra begin working viagra pointer cursor
    viagra 100mg
    florida viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  26. Your comment is awaiting moderation.

    You said it perfectly..

    what if viagra lasts too long generic viagra online review
    buy viagra
    viagra rrp australia cost – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  27. Your comment is awaiting moderation.

    Thanks. Numerous knowledge.

    viagra impotence viagra uk prescription
    viagra for women
    viagra and time – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  28. Your comment is awaiting moderation.

    Beneficial postings. Appreciate it.

    hot sauce texas viagra cost wallmart viagra
    buy viagra
    orexis vs viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  29. Your comment is awaiting moderation.

    Wow tons of valuable information.

    a useing viagra buy viagra prescription america carisoprodol
    generic viagra 100mg
    who manufacturers generic viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  30. Your comment is awaiting moderation.

    Nicely put, Many thanks.

    whats the active ingrediant for viagra order viagra now viagra money order
    viagra 100mg
    viagra cheap pharmacy iframe – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  31. Your comment is awaiting moderation.

    Very good material. Cheers!

    stop viagra email womens viagra free sample
    viagra without a doctors prescription
    clininc viagra prescriptions charlotte nc – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  32. Your comment is awaiting moderation.

    Regards, Fantastic information!

    xtabentun mexican viagra do porn stars use viagra
    buy viagra online
    viagra pinus size differences – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  33. Your comment is awaiting moderation.
  34. Your comment is awaiting moderation.

    Wonderful info. Thanks a lot.

    generic viagra buy sildenafil citrate viagra a 30 euros
    buy generic viagra
    viagra for women pink pill – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  35. Your comment is awaiting moderation.

    You explained this really well.

    walgreens viagra rat viagra free sample
    viagra for sale uk
    canadien viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  36. Your comment is awaiting moderation.

    Thanks, I value this.

    viagra works charles linskaill find viagra alerts
    viagra 100mg
    effect viagra vision – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  37. Your comment is awaiting moderation.

    You mentioned it terrifically!

    translation viagra sildenafil english-french viagra without prescription $1.00
    buy generic viagra
    viagra blindness lawsuit settlement news – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  38. Your comment is awaiting moderation.

    You actually stated this very well!

    50mg viagra vasodilator viagra
    viagra without a doctor prescription
    viagra oral gel – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  39. Your comment is awaiting moderation.

    Cheers, A good amount of data!

    viagra educatation phentermine and viagra
    viagra for sale uk
    watch viagra in action – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  40. Your comment is awaiting moderation.

    Whoa lots of terrific info.

    generic viagra with paypal medicare covered viagra alternatives
    generic viagra 100mg
    what if a woman took viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  41. Your comment is awaiting moderation.

    Kudos. Very good information.

    what mg viagra should i take viagra on women
    viagra online
    lyrics abracadabra im up like viagra – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  42. Your comment is awaiting moderation.

    Kudos, Useful stuff.

    viagra cambridge can viagra cause peyronie’s disease
    viagra generic
    online pharmacy viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  43. Your comment is awaiting moderation.

    You reported that well!

    subaction showcomments viagra thanks older viagra without prescription cheap
    viagra for women
    disadvantages of viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  44. Your comment is awaiting moderation.

    Kudos. Useful stuff.

    caterpillar fungus indias viagra luxury hotel rome womens viagra
    viagra without a doctors prescription
    uk classifieds cheap generic viagra kamagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  45. Your comment is awaiting moderation.

    Truly all kinds of superb information!

    bulldog viagra illegal compare levitra cialis versus viagra
    generic viagra
    viagra available in toronto – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  46. Your comment is awaiting moderation.

    With thanks! I enjoy it!

    dog on viagra viagra duration action
    generic viagra online
    viagra directions for use – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  47. Your comment is awaiting moderation.

    You reported it terrifically!

    pfizer viagra discount altitude and viagra
    viagra 100mg
    discount viagra furthermore cheap adipex reviews – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  48. Your comment is awaiting moderation.

    Amazing many of useful information!

    ed pumping and viagra viagra side-effects
    viagra without a doctors prescription
    cialis vs viagra vs levitra – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  49. Your comment is awaiting moderation.

    Incredible many of awesome tips!

    viagra no prescription cheap viagra and nitrous oxide
    viagra 100mg
    viagra and sinusitis – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  50. Your comment is awaiting moderation.

    Nicely put. Cheers!

    old man and viagra genuine viagra without prescription
    viagra online
    india viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  51. Your comment is awaiting moderation.

    You mentioned that wonderfully.

    search viagra viagra find edinburgh free teenney failure viagra
    generic viagra 100mg
    viagra eye twitch – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  52. Your comment is awaiting moderation.

    You actually stated it adequately.

    street price of viagra viagra back pain side effect
    generic viagra 100mg
    buy online genuine pfizer viagra – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  53. Your comment is awaiting moderation.

    Regards! I appreciate it.

    viagra buy india buy viagra stockton ca
    viagra online
    heath reform viagra – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  54. Your comment is awaiting moderation.

    You actually suggested this superbly.

    viagra pastilles viagra patient information
    viagra online
    girls that take viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  55. Your comment is awaiting moderation.

    Reliable advice. Thanks a lot!

    best generic viagra site dr oz viagra
    buy generic viagra
    prescription free viagra canada – https://genericviagrarcp.com

    KeithKar
    Richardorigo
    Ernestocaw

  56. Your comment is awaiting moderation.

    Well expressed of course! .

    viagra softtabs paypal viagra for multible climaxes
    generic viagra 100mg
    viagra and cialis compared – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  57. Your comment is awaiting moderation.

    Thanks a lot, Useful information.

    cnn next day delivery viagra ad cheap viagra n0 prescription
    viagra for sale uk
    brochures on viagra – https://genericviagramsl.com

    KeithKar
    Richardorigo
    Ernestocaw

  58. Your comment is awaiting moderation.

    Factor clearly taken.!

    bluthochdruck und viagra viagra official site worm
    viagra generic
    caverta vs viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  59. Your comment is awaiting moderation.

    With thanks! Numerous content.

    viagra causes deafness what helps viagra work best
    generic viagra
    uses of vega viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  60. Your comment is awaiting moderation.
  61. Your comment is awaiting moderation.

    You suggested that really well.

    online viagra utah dapoxetine hydrochloride viagra
    viagra online
    most effective viagra alternatives – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

  62. Your comment is awaiting moderation.

    You explained it exceptionally well!

    viagra and xannax any dangers discrete viagra australia
    generic viagra online
    which is the best generic viagra – https://genericviagrantx.com

    KeithKar
    Richardorigo
    Ernestocaw

Leave a Reply

Your email address will not be published. Required fields are marked *