TO CONSOLIDATE OR NOT…THAT IS THE QUESTION.

Contact centers, switchboards, reception desks, and concierge services are often the first contact in a customer journey.  The encounter sets the foundation for the entire customer/patient experience.

Multiple areas within a single organization performing the same or similar tasks, led by separate management teams, using different processes, with variance in metric calculation and interpretation will yield inconsistent customer/patient experience outcomes.  

In just that one statement, there are four contributing factors that impact customer/patient experience and compel organizational leaders to explore consolidation of services.  
1. Multiple areas performing the same or similar tasks,
2. Separate management teams,
3. Using different processes
4. Variance in metric calculation and interpretation
The result…inconsistent outcomes….underutilized resources…overextended budgets.  
An analysis of each of these factors reveals potential risk to the organization in terms of operational efficiency, budget impact, and the disintegration of brand loyalty.   Regardless of where a customer enters an organization, the experience should be consistent and a reflection of the brand.  
Does this sound familiar? How long have your teams been doing the best they can with what they have.       It might be time to take a closer look, locate your resources, and evaluate the benefit of a single point of accountability for multiple points of entry through a consolidation of services.   It is virtually possible.

16 Comments

  1. small business grants
    March 19, 2017 at 9:46 pm

    It’s very easy to find out any matter on web as compared to books, as I found this article at this web site.

    Reply
  2. health tips
    March 20, 2017 at 7:41 am

    Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out much. I hope to give something back and aid others like you aided me.

    Reply
    • thes3671
      March 21, 2017 at 9:38 am

      Welcome. I’m glad you stopped by and found the blog helpful. I am delighted you want to pay it forward and help others. Please visit again and I’ll keep posting.

      Reply
  3. health benefits
    March 20, 2017 at 1:29 pm

    Hi there, I wish for to subscribe for this webpage to take hottest updates, thus where can i do it please help.

    Reply
    • thes3671
      March 21, 2017 at 9:49 am

      I’m checking and will get back to you. Please visit often and you can also sign up for my Newsletter that will be quarterly and that form is at the bottom of the landing page on my web site. Have a wonderful day.

      Reply
  4. educational websites
    March 20, 2017 at 11:00 pm

    It’s going to be end of mine day, except before end I am reading this impressive piece of writing to improve my know-how.

    Reply
  5. education school
    March 21, 2017 at 4:42 am

    Have you ever considered publishing an ebook or guest authoring on other blogs? I have a blog based upon on the same ideas you discuss and would really like to have you share some stories/information. I know my subscribers would value your work. If you are even remotely interested, feel free to send me an email.

    Reply
    • thes3671
      March 21, 2017 at 9:46 am

      I’d be delighted to provide a guest blog and have sent a separate email to you with my contact information. Thank you for the opportunity to collaborate.

      Reply
  6. learning styles
    March 21, 2017 at 10:29 am

    This website truly has all the info I needed about this subject and didn’t know who to ask.

    Reply
  7. Pinki
    March 21, 2017 at 2:00 pm

    Hey would you mind sharing which blog platform you’re working with?
    I’m planning to start my own blog in the near future but
    I’m having a tough time deciding between BlogEngine/Wordpress/B2evolution and Drupal.

    The reason I ask is because your design seems different then most blogs and I’m looking
    for something unique. P.S Apologies for being off-topic but
    I had to ask!

    Reply
  8. higher education degree
    March 25, 2017 at 12:35 pm

    Pretty! This was an extremely wonderful article. Thanks for supplying this information.

    Reply
  9. online degrees
    March 26, 2017 at 6:52 am

    If you want to grow your knowledge only keep visiting this web site and be updated with the hottest news posted here.

    Reply
  10. higher education degree
    March 27, 2017 at 1:34 pm

    whoah this weblog is excellent i really like reading your articles. Stay up the good work! You realize, many persons are searching round for this information, you could help them greatly.

    Reply
  11. homeschooling
    March 28, 2017 at 4:37 am

    It is appropriate time to make some plans for the future and it’s time to be happy. I have read this put up and if I may just I desire to counsel you few attention-grabbing issues or advice. Maybe you can write next articles regarding this article. I want to learn more things approximately it!

    Reply
  12. Howardnog
    April 16, 2019 at 10:21 am
    Your comment is awaiting moderation.

    Regards, A lot of content.

    http://canadianpharmacymim.com/
    buy online prescription drugs
    online pharmacies canada
    canadapharmacyonline com
    london drugs canada

    Reply
  67. QuentinClack
    April 17, 2019 at 10:57 pm
    Your comment is awaiting moderation.

    You mentioned it adequately!
    http://www.canadianpharmacymsn.com/
    canadapharmacyonline com online pharmacies canada canadian online pharmacies online pharmacies canada
    <a href="http://shket.ua/product/detskiy-naduvnoy-basseyn-intex-56440/?DIGNITY=You+revealed+this+well.+http%3A%2F%2Fcanadianpharmaciescubarx.com%2F+rx+price+comparison+canada+online+pharmacies+%0D%0Adrug+price+%0D%0Acanadian+online+pharmacies&SHORTCOMINGS=You+revealed+this+well.+%0D%0Ahttp%3A%2F%2Fcanadianpharmaciescubarx.com%2F+%0D%0Arx+price+comparison+%0D%0Acanada+online+pharmacies+%0D%0Adrug+price+%0D%0Acanadian+online+pharmacies&COMMENT=You+revealed+this+well.+%0D%0Ahttp%3A%2F%2Fcanadianpharmaciescubarx.com%2F+%0D%0Arx+price+comparison+%0D%0Acanada+online+pharmacies+%0D%0Adrug+price+%0D%0Acanadian+online+pharmacies&NAME=Patrickcorry&USED=&RATING=0&PRODUCT_NAME=%D0%94%D0%B5%D1%82%D1%81%D0%BA%D0%B8%D0%B9+%D0%BD%D0%B0%D0%B4%D1%83%D0%B2%D0%BD%D0%BE%D0%B9+%D0%B1%D0%B0%D1%81%D1%81%D0%B5%D0%B9%D0%BD+Intex+%2856440%29&PRODUCT_ID=28448″>mexican pharmacies shipping to usa
    <a href="http://shket.ua/product/rezinovye-sapogi-zheltyy-28-jose-amorales-117061/?DIGNITY=+This+is+nicely+put%21+.+http%3A%2F%2Fcanadianpharmaciescubarx.com+canadian+online+pharmacies+prescription+drugs+canadian+pharmacies+%0D%0Acanadadrugs+%0D%0Atop+rated+canadian+pharmacies+online&SHORTCOMINGS=+%0D%0AThis+is+nicely+put%21+.+%0D%0Ahttp%3A%2F%2Fcanadianpharmaciescubarx.com+%0D%0Acanadian+online+pharmacies+prescription+drugs+%0D%0Acanadian+pharmacies+%0D%0Acanadadrugs+%0D%0Atop+rated+canadian+pharmacies+online&COMMENT=+%0D%0AThis+is+nicely+put%21+.+%0D%0Ahttp%3A%2F%2Fcanadianpharmaciescubarx.com+%0D%0Acanadian+online+pharmacies+prescription+drugs+%0D%0Acanadian+pharmacies+%0D%0Acanadadrugs+%0D%0Atop+rated+canadian+pharmacies+online&NAME=PeterBaill&USED=&RATING=0&PRODUCT_NAME=%D0%A0%D0%B5%D0%B7%D0%B8%D0%BD%D0%BE%D0%B2%D1%8B%D0%B5+%D1%81%D0%B0%D0%BF%D0%BE%D0%B3%D0%B8+%D0%96%D0%B5%D0%BB%D1%82%D1%8B%D0%B9+28+Jose+Amorales+%28117061%29&PRODUCT_ID=54034″>legitimate canadian mail order pharmacies
    canadian prescription drugstore
    canadian pharmacy reviews
    canadian online pharmacy reviews
    safe canadian online pharmacies

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *