Contact centers, switchboards, reception desks, and concierge services are often the first contact in a customer journey.  The encounter sets the foundation for the entire customer/patient experience.

Multiple areas within a single organization performing the same or similar tasks, led by separate management teams, using different processes, with variance in metric calculation and interpretation will yield inconsistent customer/patient experience outcomes.  

In just that one statement, there are four contributing factors that impact customer/patient experience and compel organizational leaders to explore consolidation of services.  
1. Multiple areas performing the same or similar tasks,
2. Separate management teams,
3. Using different processes
4. Variance in metric calculation and interpretation
The result…inconsistent outcomes….underutilized resources…overextended budgets.  
An analysis of each of these factors reveals potential risk to the organization in terms of operational efficiency, budget impact, and the disintegration of brand loyalty.   Regardless of where a customer enters an organization, the experience should be consistent and a reflection of the brand.  
Does this sound familiar? How long have your teams been doing the best they can with what they have.       It might be time to take a closer look, locate your resources, and evaluate the benefit of a single point of accountability for multiple points of entry through a consolidation of services.   It is virtually possible.


  1. It’s very easy to find out any matter on web as compared to books, as I found this article at this web site.

  2. Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out much. I hope to give something back and aid others like you aided me.

    • Welcome. I’m glad you stopped by and found the blog helpful. I am delighted you want to pay it forward and help others. Please visit again and I’ll keep posting.

  3. Hi there, I wish for to subscribe for this webpage to take hottest updates, thus where can i do it please help.

    • I’m checking and will get back to you. Please visit often and you can also sign up for my Newsletter that will be quarterly and that form is at the bottom of the landing page on my web site. Have a wonderful day.

  4. It’s going to be end of mine day, except before end I am reading this impressive piece of writing to improve my know-how.

  5. Have you ever considered publishing an ebook or guest authoring on other blogs? I have a blog based upon on the same ideas you discuss and would really like to have you share some stories/information. I know my subscribers would value your work. If you are even remotely interested, feel free to send me an email.

    • I’d be delighted to provide a guest blog and have sent a separate email to you with my contact information. Thank you for the opportunity to collaborate.

  6. This website truly has all the info I needed about this subject and didn’t know who to ask.

  7. Hey would you mind sharing which blog platform you’re working with?
    I’m planning to start my own blog in the near future but
    I’m having a tough time deciding between BlogEngine/Wordpress/B2evolution and Drupal.

    The reason I ask is because your design seems different then most blogs and I’m looking
    for something unique. P.S Apologies for being off-topic but
    I had to ask!

  8. Pretty! This was an extremely wonderful article. Thanks for supplying this information.

  9. If you want to grow your knowledge only keep visiting this web site and be updated with the hottest news posted here.

  10. whoah this weblog is excellent i really like reading your articles. Stay up the good work! You realize, many persons are searching round for this information, you could help them greatly.

  11. It is appropriate time to make some plans for the future and it’s time to be happy. I have read this put up and if I may just I desire to counsel you few attention-grabbing issues or advice. Maybe you can write next articles regarding this article. I want to learn more things approximately it!

  12. Если вам нужно заказать винтовой конвейер в Самаре, то советую воспользоваться услугами компании «Проект плюс». Их сайт находится по адресу всеконвейеры.рф. Работают по всей России. Цены демократичные, сроки изготовления очень быстрые, качество хорошее.
    Купить винтовой конвейер в Самаре можно заказав на сайте всеконвейеры.рф

  13. azino777 официальный сайт с бонусом

    azino777 лицензированный клуб

  14. super slots casino бездепозитный бонус

    superslots казино

  15. казино фараон вход играть на деньги россия

    казино фараон онлайн играть в рулетку

  16. плей фортуна играть на деньги

    casino плей фортуна официальный сайт

  17. slot v casino зеркало на сегодня

    https v slot ru

  18. турниры слотов на официальном сайте super slots

    superslots зеркало

  19. Guys just made a website for me, look at the link: Tell me your recommendations. THX!

  20. Guys just made a web-page for me, look at the link: Tell me your guidances. Thank you.

  21. Pampers Aqua Pure Natural Sensitive Baby Wipes, 8X Pop-Top, 448 Count

    Cosco Finale 2-in-1 Booster Car Seat, Rosette

  22. Masz ochotę na Sex w Katowicach i nie wiesz gdzie znaleźć odpowiednią kobietę? Odwiedź naszą stronę już teraz.

  23. бесплатно казино казино х без регистрации

    www casino x com

  24. адмирал х 1000 за регистрацию официальный сайт

    скачать приложение адмирал икс

  25. вулкан slots скачать

    vulkanslots com

  26. супер слотс казино мобильная версия

    супер слотс бонус за регистрацию

  27. azino777 три топора официальный сайт

    azino777 на деньги

  28. казино фараон отзывы

    клуб фараон казино

Leave a Reply

Your email address will not be published. Required fields are marked *