TO CONSOLIDATE OR NOT…THAT IS THE QUESTION.

Contact centers, switchboards, reception desks, and concierge services are often the first contact in a customer journey.  The encounter sets the foundation for the entire customer/patient experience. Multiple areas within a single organization performing the same or similar tasks, led by separate management teams, using different processes, with variance in…

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THE EQUATION THAT REALLY ADDS UP: Engaged Employees + Effective Leaders = Exceptional Outcomes

Smart leaders recognize that although every person, regardless of title, role, or circumstances, has value.  Whether or not they bring value depends on how closely aligned their individual talents, skills, and passions are with their role. The collision of personal satisfaction with maximum contribution elevates service and promotes engagement. Without…

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